Guest Reservations, Reviews, and Policies

This article will outline the information about our bookings and how they get generated.

Agoda provides several platforms that allow guests to reach out to properties with any requests. This article will explain ways of communicating using those platforms.

Learn how to efficiently report no-shows and collect payments with our comprehensive guide. Ensure smooth operations by understanding the steps for both Agoda Collect and Property Collect bookings.

This article will provide a guideline to manage guests from Agoda for a proper check-in process.

In this article, you’ll learn the basics of a property’s Review Score and why it’s so important to getting bookings. You’ll also learn how to get the most and best Review Score for your property.

In this article, we’ll show you how to handle the reviews you receive from guests, including the best way to reply to a review, both positive and negative, to create optimal resolution and [...]

In this article, we’ll offer you some helpful information on why guest reviews are so important to your success, as well as offer you our best tips on how to improve both the quantity and quality [...]

This article will outline how to manage surcharges.

This article outlines how to create and manage cancellation policies in YCS. Note that cancellation policies are mandatory for rate plans, which are required to gain bookings.