Cancellation Policies and Special Requests

This article will outline how to manage surcharges.

This article outlines how to create and manage cancellation policies in YCS. Note that cancellation policies are mandatory for rate plans, which are required to gain bookings.

Booked guests may send you inquiries regarding their concerns about upcoming bookings. Inquiries sent through Agoda will be sent to the property for discussion prior to making any changes – which [...]

The Proactive Date Amendment Fee Waiver tool allows you to preselect your property’s policy on allowing date amendment (if any). 

This article will outline the Proactive Cancellation Fee Waiver, which allows you to pre-select the policies under which your property waives the cancellation fee (if applicable). Not all [...]