What is ePass?
Epass (Electronic Payment Administration Self Service) is Agoda's secure system where you can request payment for your bookings.
Where do I get the Property Collect booking statement?
This article will outline how to obtain your booking statements from ePass.
How do I identify Property Collect bookings?
This article will outline the information of how the property collect booking looks like and how to find it.
How do I request a new credit card from the guest?
To help secure payment for your Property Collect with credit card guarantee bookings, we are providing you with a set of features to validate the guest’s payment card. These features are [...]
How do I view the guest’s credit card?
To help secure payment for your Property Collect with credit card guarantee bookings, we are providing you with a set of features to validate the guest’s payment card. These features are [...]
How do I charge payments via UPC on ePass?
This article explains the process of receiving payments via UPC on ePass, including settling payments, handling Adjustment Transactions, and issuing new cards.
Where do I see the commission amount for Property Collect?
This article will outline the information of how you can find the commission amount for property collect booking that is deducted to you.
How do I verify Property Collect bookings?
To help secure payment for your Property Collect with credit card guarantee bookings, we are providing you with a set of features to validate the guest’s payment card. These features are [...]
How do I handle overcharges for payments via ePass?
This article will outline why you may have a negative balance, and what you can do to correct it. You may also find the video example attached below for further references.
What should I do if I can’t accommodate a Property Collect booking?
To help secure payment for your Property Collect with credit card guarantee bookings, we are providing you with a set of features to validate the guest’s payment card.
