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Agoda & Grandis Hotel: Crafting personal experiences for every guest

Discover how Grandis Hotel in Kota Kinabalu creates memorable guest experiences that feel personal, not just polished. Director of Sales and Marketing, Evangeline Tseu, shares how partnering with Agoda provides the insights and reach needed to connect with travelers across Southeast Asia and adapt to their evolving expectations.

Last updated: today | 2 min read time

How do properties stay memorable?

Join Izaak Yeoh Kok Chun, Senior Strategic Account Manager at Agoda, in conversation with Evangeline Tseu, CHM, Director of Sales and Marketing at Grandis hotel. This discussion explores what it takes to create truly memorable stays in today’s competitive travel market. Evangeline shares how her team stays closely connected to guest expectations, using Agoda’s partnership to deliver authentic experiences that resonate with travelers across Southeast Asia. Learn how they translate market insights into exceptional service and consistent quality.

As we celebrate Agoda’s 20th birthday, we’re proud to feature partners like Grandis hotel who lead with care and consistency. A special thank you to Evangeline and the entire Grandis team for hosting us in beautiful Kota Kinabalu and sharing their valuable perspective.