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How do I end my partnership with Agoda?

In this article, we will outline things to know for contract termination and how you request it.

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Important notes about contract termination

Contract termination will result in the permanent deactivation of your listing on Agoda. If you decide to re-list with us again in the future, you will need to list your property again on Agoda.

In line with Agoda’s terms and conditions, terminating your contract will require you to:

Honor all bookings made by Agoda customers before the termination agreement and until their stays are completed.
Complete all payments due under the agreement.

If you are not able to honor any outstanding bookings, you will be required to provide relocation for the guests. Visit What should I do if I can’t accommodate guests for details on offering relocation alternatives. If relocation is not an option, you must compensate Agoda for the cost of relocating those guests.

How to request contract termination

You can request contract termination by contacting your market manager or the Agoda Accommodation Support team. You may also submit a request for termination by following these steps:

Sign in to YCS, then click Need Help.
Select Property Status/Contract.
Select Delete Property, and then Delete Property again to confirm your selection.
Click on Visit YCS Partner Support Center >> Registration/Contract.
On the YCS Partner Support Center page, select Registration/Contract.
Select I want to remove a property or end my relationship with Agoda.
Share details for why you are ending your relationship as well as your contact details.
Click Submit.

If you are having trouble requesting contract termination, please contact us for further assistance.

Note: any outstanding bookings that need to be honored or provided with relocation, as well as any pending payments to be settled upon check-out, must be finalized before sending your contract termination request.

To ensure that we are able to complete your request for contract termination, you will also be required to provide additional information, such as:

Confirmation that there are no outstanding bookings.
Confirmation that all pending payments have been finalized.
Reason for contract termination.

Your contract termination request will not be executed until the last booking has been completed and all payments are settled.

How to check for outstanding bookings

As mentioned above, it is mandatory for all confirmed bookings to be honored before contract termination. Please follow the steps below to check for outstanding bookings.

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Bookings >> Reservations.
In the search bar, set your dates to Stay dates and select today as the starting date. Do not select an end date.
Click Search to generate the list of outstanding bookings. Please note that Cancelled bookings will be included in this list but are not outstanding bookings.
Click Download (.csv) to get the full list.

How to check for pending payments

To confirm that neither you nor Agoda has any pending payments, please make sure all transactions are finalized:

ePass payment method – click on the payment method below for more detail:
UPC on ePass
e-Card
Bank transfer
How do I view booking transactions and past payments for ePass payments?
UPC payment method – please refer to How do I get payouts through UPC? for more details.

FAQs

I would like to keep my partnership with Agoda, however, I continue to face issues that cause dissatisfaction. What should I do?

We are always here to help you with any issues you may encounter and we look forward to receiving your feedback on our products. Please feel free to contact your Market Manager or the Agoda Accommodation Support Team.

What can I do if I can’t provide relocation for outstanding bookings?

You may request to cancel the booking by contacting the Agoda Customer Service Team via email at biz@agoda.com or the phone number stated on the hotel voucher (depending on your area). Please note that you will need to provide your reason for cancellation. Contract termination cannot be executed until all outstanding bookings have been completed, relocated, or canceled and all pending payments are settled.

I have terminated my contract and deactivated my listing, but I can still find my property on Agoda. How can I report it?

Based on Agoda’s terms and conditions, even after contract termination, Agoda may continue to market your property using inventory made available to Agoda by third parties with whom you have separate distribution agreements. You may contact these third parties directly with any further inquiries or concerns.

How can I temporarily close my property during renovation?

Please visit How can I temporarily close my property? for more details and guidelines.