How do I setup and manage my rooms?
Maximizing your property’s presence to potential bookers requires including all room types. This strategic move not only enhances visibility but also broadens revenue streams and accommodates [...]
How do I manage my rates and availability?
In this article, we will outline how to manage your room inventory. It's very important to keep your availability up to date. Fortunately, you can easily manage your allotment through YCS.
How can guests communicate with you?
Agoda provides several platforms that allow guests to reach out to properties with any requests. This article will explain ways of communicating using those platforms.
How do I set up my bank account?
This article will help you to set up your bank account to receive payments via bank transfer, also known as Telex Transfer.
How to best respond to guest reviews?
In this article, we’ll show you how to handle the reviews you receive from guests, including the best way to reply to a review, both positive and negative, to create optimal resolution and [...]
How do I handle overcharges for payments via ePass?
This article will outline why you may have a negative balance, and what you can do to correct it. You may also find the video example attached below for further references.
How do I create basic rate plans?
This article outlines how to create and adjust basic rate plans in YCS. Note that rate plans must be set up before customers can book a room at your property.
