Agoda offers instant confirmed bookings to customers, which means Agoda guarantees that a guest will be able to stay in the room at the property that they booked.
However if the guest requests for a change that you’ve agreed to,
Inform our customer support team
- Via Agoda YCS Extranet “Need Help” Button
- Contacting via phone (phone number mentioned in your booking voucher)
- For further assistance, please refer to the article Contacting us for support.
Or
Request the guest to contact our support team
- Via Agoda App
- “Manage Bookings” portal
- Contacting via phone
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