This article contains important information that applies if your hotel inventory is currently being sold as a Quarantine hotel or ASQ accommodation  

  What is a quarantine hotel? 

Becoming a quarantine hotel means that your property will accept foreign guests and domestic guests who wish to use your hotel to complete the mandatory quarantine requirements as stipulated by the Philippines government. 

Please note that Agoda will coordinate with the government of the Philippines on specifications and requirements, and information in this article may change or be updated in the future. 

Agoda will assist in helping to drive exposure for your hotel to potential quarantine guests. 

Quarantine hotels will be displayed via a special link on the Agoda website from May 2021 onwards. 

How can customers search for quarantine hotels? 

Agoda will have a special funnel on our website to display quarantine hotels. This will mean that all hotels currently available as quarantine hotels will be visible to the customer, subject to availability and other Terms & Conditions. 

Please see the link to the Philippines Quarantine landing page here 

What are the current requirements for quarantine bookings? 

Package Details: Customers will be offered a range of packages. The standard requirements are below: 

Quarantine packages can be 

• 6 nights/7 days stay for inbound travelers coming from abroad 
• Shorter duration bookings are possible for customers awaiting results of COVID test before leaving the country, and frontline workers who are employed in an area far from their home and stay in quarantine hotels 

Only single occupancy is allowed per room, except for the following: 

• Families with minor children below 18 years old (if the traveling family has two or more adult members, only one adult can stay with the minor) 
• A person with Disability (PWD) and his/her companion (only one adult companion is allowed) 
• Travelers with medical emergencies (only one adult companion is allowed) 

There will be no minimum length of stay setting applied to the BLT page 

It may be possible to include additional benefits in your packages, such as complimentary welcome minibar (with no alcohol), yoga mats or gym materials, extra meals (e.g., afternoon tea), free consultation with doctors, and other items that will make the quarantine stay more comfortable for your guest. 

Customer requirements for quarantine bookings 

For Overseas Filipino Workers (“OFWs”): 

Step 1. OFWs need to fill out the Electronic Case Information Form (“e-CIF”) at least 3 days prior to arrival in the Philippines. 

• For land-based OFWs: Red Cross e-CIF https://c19.redcross.org.ph/arriving-passengers 

• For sea-based OFWs: First Aide https://ecif.firstaide.ph/#/  
• The e-CIF should be filled out prior to immigration and can be completed 3 days prior to arrival in the Philippines. It is best to complete your e-CIF before arrival. 
• To successfully complete the e-CIF, travelers must provide basic personal data, contact details, and travel information 
• Travelers are also asked to declare whether they are currently experiencing any COVID-19 symptoms. All the information provided must be accurate and truthful. 
• A photograph of the identification document that will be used to travel to the Philippines should be uploaded before submitting the form for review. 

Step 2. A confirmation email and QR code will be sent to the customer email after the 2-step registration process. 

Step 3. Download the TRAZE app and sign up for an account. This will be used for contact tracing. 

Step 4. Download, print, and completely fill out the Affidavit of Undertaking. 

(https://www.philippineairlines.com/en/~/media/files/coronavirus/travelrulesandrestrictions/arrivingintheph/aou_feb2021.pdf?la=en) 

Step 5. Prepare proof of your pre-booked accommodation for at least 6 nights in an accredited quarantine hotel. 

For Non-OFWs and Foreign Nationals: 

Step 1. Non-OFWs should fill out an e-CIF at least 3 days prior to arrival in the Philippines. 

• For Cebu Pacific and other Terminal 3 and Terminal 1 passengers: ly/ECIFall 
• For Philippine Airlines Passengers (Terminal 2 passengers): ly/MNLPALeCIF 

• The e-CIF must be filled out prior to immigration and can be completed 3 days prior to arrival in the Philippines. It is best to complete your e-CIF before arrival. 
• To successfully complete the e-CIF, travelers must provide basic personal data, contact details, and travel information 
• Travelers are also asked to declare whether they are currently experiencing any COVID-19 symptoms. All the information provided must be accurate and truthful. 
• A photograph of the identification document that will be used to travel to the Philippines should be uploaded before submitting the form for review. 

Step 2. A confirmation email and QR code will be sent to the customer email after the 2-step registration process. 

Step 3. Download the TRAZE app and sign up for an account. This will be used for contact tracing. 

Step 4. Download, print, and completely fill out the Affidavit of Undertaking. 

Step 5. Prepare proof of your pre-booked accommodation for at least 6 nights in an accredited quarantine hotel. 

For travelers bound to Cebu, additional registration is required through the online MCIA Passenger Arrival Registration Form. All arriving international flight passengers are REQUIRED to register no earlier than 5 days prior to departure. A Travel Registration Number (TRN) will be generated once registration is complete. 

Booking flow for quarantine bookings 

It is important to note that confirming quarantine bookings requires additional steps. You should have already been briefed on the requirements by the government of the Philippines. 

Once a booking is received, Agoda requires you to: 

Step 1. Check all booking details and confirm that you can accommodate the guest. 

Step 2.  Once confirmed, please click the green Acknowledge this booking button on the voucher. 

Please communicate to customers in advance on any restrictions, such as not being allowed to go to common areas, receiving food deliveries, or visitors, or leaving their rooms. 

Frequently asked questions 

What happens if my property cannot honor a quarantine booking? 

Please note that standard A.R penalties will apply regarding bookings that cannot accommodate the customer