This guide outlines the steps to ensure your policies and announcements are displayed accurately, with support from the Accommodation Services Team (AST) for uploading, editing, or deleting.
Property policy vs Property announcement
Property policy
- Property policies are specific rules at the property that may influence guests’ decisions to book.
- These policies will be visible to all guests viewing your property on Agoda and do not have an expiry date (permanent).
- It may include:
- Guest age restriction
- Airport transfer policy
- Pet policy
- Specific charges
- Property policies will be displayed on your property page on Agoda below the What’s nearby section.
Property announcement
- Property announcements are ongoing changes at the property that guests should be informed of before booking, as they may influence booking decisions.
- A property announcement includes a specific duration for the event and will be visible to all guests viewing the property on Agoda during that time.
- It may include:
- Renovation announcement
- Closed facilities
- Property announcements will be displayed on your property page on Agoda below the Some helpful facts section.
Requirements for adding property policies and announcements
To standardize and clarify the information displayed, Agoda uses a standard template for both property policies and announcements. Once you submit your request, Agoda may reword it to fit our requirements.
If the announcement or policy contains information that does not align with Agoda’s guidelines (e.g., discrimination against specific groups, display of direct property contacts), we may reject the request.
How to request uploading, deleting, or editing a property policy or announcement
Please contact us for further assistance.
Kindly note that after uploading, it may take up to 24 hours for the information to be displayed on the website.
Contact us
Still looking for a solution? Contact us via the YCS Need Help Button or other methods.
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