You can contact a guest via YCS or on the app. Once logged in, follow these steps:
1. YCS >> Bookings >> Reservations
2. Complete all relevant fields to find the booking of the guest you would like to contact
3. Contact the guest by clicking the Chat button.
What do I do if I can’t contact a guest?
If you are unable to get in touch with a guest via the Agoda YCS extranet or app, please contact us for further assistance.
Read this article in other languages:
How do I contact a guest? Chinese (CN)/简体中文
How do I contact a guest?Chinese (HK)/中文 (香港)
How do I contact a guest? Chinese (TW)/繁體中文
How do I contact a guest? Japanese/日本語
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